Work Experience

GENIO PRODUCT MANAGER

Genio / Remote / Leeds, United Kingdom / 2022-PRESENT

Genio (formerly Glean.co) is note-taking software that records audio in person or online and lets you also take notes, add images and presenter slides, which are then bookmarked to the audio. The audio can then be transcribed and can be searched to make referring back to your notes easy. Genio is primarily used as an accessibility tool for students with disabilities in the UK and the US. Current work is being done to expand its reach to all students within Higher Education.

• Foster a fun, positive team culture by leading team-building activities and virtual events, strengthening relationships, enhancing cross-functional communication and boosting team engagement and satisfaction.

• Drive cross-functional collaboration with engineering, design, sales, analytics and customer support teams to implement solutions that elevate the web app admin experience, resulting in a 15% boost in customer satisfaction.

• Lead the development and execution of a strategic product roadmap in collaboration with UX/UI and engineering teams, resulting in a rise in user engagement, streamlined user workflows with a 30% reduction in routine task time, and a 20% decrease in support tickets, significantly enhancing overall user satisfaction.

• Leverage in-depth user research and data analysis to pinpoint and address key pain points, prioritizing features that meet user needs and align with business objectives, increasing feature adoption by 20%.

• Facilitate clear and effective communication with stakeholders, delivering product updates and key metrics that drive strategic alignment and secure executive support for critical initiatives.

UTAH.COM SENIOR PRODUCT MANAGER

Deseret Digital Media / Salt Lake City, Utah / 2018-2022

Utah.com is a travel/tourism website that works with local lodging and tour groups to advertise contextually on the site. The majority of our traffic comes from organic search traffic with 10.8 million page views in 2021, 245k active email subscribers and generating over 821,000 leads.

• Managed existing Utah.com website, monitored and measured product and feature performance using A/B testing, analytics, SEO performance, heat mapping tools, site speed, user feedback and revenue growth.

• Worked with a 3rd party platform (Simpleview) to spearhead a CMS and CRM platform transition and website redesign to implement usability learnings and enhance internal and external user experience.

• Identified customer/business problems, defined and prioritized customer/product needs and requirements, designed initial wireframes and built a high-level roadmap based on user testing, focus groups, research and feedback.

• Responsible for coordinating and finding consensus in various departments including marketing, technology, analytics and design to produce a useful and delightful online product.

MEDIA LIBRARY PRODUCT MANAGER

Office of the First Presidency / Salt Lake City, Utah / 2012-2018

• Managed external software products on web, app and set-top box channels for content publishing.

• Defined product direction, strategy and vision for international products in 37 languages.

• Identified business problems, defined product needs, requirements, prioritization and high-level roadmap based on user testing, focus groups, research and feedback.

• Coordinated the work of graphic designers, content managers, developers and language coordinators.

Side projects:

• Led a volunteer effort at an event in Sweden to have 75 people translate 180 video subtitles into 19 languages in 2 days.

• Organized and worked with focus groups and usability testing for a pilot product in Brazil, Dominican Republic, Ghana and The Philippines.

• Led an effort to shoot photos and gather stories from around the world of church members that have been used for the organization’s new style guide and the cover of many of its monthly magazines.

• Led an effort to enhance SEO and accessibility of all 13,000+ English videos on the Media Library by including video captions and interactive transcripts. 

WEB MEDIA ASSOCIATE PRODUCER

Office of the First Presidency / Salt Lake City, Utah / 2010-2012

• Assisted web producer in creating, organizing and managing Create.lds.org, launching platforms for increased user experience and crowdsourcing media efforts.

• Took the lead in marketing efforts for Create.lds.org via email newsletters and social media channels.

• Assisted team from ideation to execution in maintaining product backlog for Create.lds.org, including data and statistics compiling and reporting.

CREATIVE SERVICES ASSISTANT / GRAPHIC DESIGNER

Deseret Book HQ / Salt Lake City, Utah / 2009-2010

• Developed online and print marketing content for the Deseret Book website, marketing emails and their retail store. Continued to do freelance web design work for them on the side.

WEB MEDIA PRODUCER’S ASSISTANT

Office of the First Presidency / Salt Lake City, Utah / 2009-2010

• Worked with web producers on a variety of different projects including coordinating over 400 volunteers to QC 60,000 files, working with a custom CRM to upload content for a variety of websites, preparing metadata for web content and graphic design work.